Company: Salmon
Location: Manila, Philippines
Remote work is possible, preferred time zones GMT+5 to GMT+10
- Hi, we’re Salmon 🚀
- About this role:
- Key Responsibilities:
- Requirements
- Nice to have
- Why would it be cool to work with us?
- If you wanna join our team - feel free to apply! 👇
‣
Hi, we’re Salmon 🚀
About this role:
Salmon Customer Service builds a universal, scalable service layer across all company products - clear support flows, smart tools, and shared standards that create a seamless customer experience. As our credit stream continues to grow across POS lending and RCL, we are looking for a Business Analyst to provide dedicated analytical support, ensure depth of expertise within each product, and maintain delivery speed as complexity increases.
Key Responsibilities:
- Design and optimize customer service scenarios for credit products: POS lending and Revolving Credit Line (RCL)
- Develop deep expertise in each credit product, work closely with product teams to improve the customer journey
- Analyze operational data across the credit stream to identify opportunities for improving service quality and speed
- Define and prioritize tasks for automation and process improvements in credit customer servicing
- Manage changes end-to-end: document requirements, align with product and engineering teams, accept deliverables
- Handle incidents and escalations related to credit products
- Maintain reporting on the credit stream (operational metrics, SLAs, backlog)
- Coordinate across CS, Credit Product, Risk, Collections, and other departments
Requirements
- 2+ years of experience as a business analyst, service lead, or similar role in fintech, banking, or a digital company
- Experience in describing and optimizing business processes (BPMN, user flows, use cases)
- Ability to work with data: basic SQL, experience with BI dashboards (Metabase, Looker, Tableau, or similar)
- Understanding of CRM systems and ticketing platforms
- Strong cross-functional communication and stakeholder management skills
- English B2+ (English-speaking work environment)
Nice to have
- Experience with credit products (POS lending, revolving credit, consumer finance)
- Understanding of the credit lifecycle: origination, servicing, delinquency, restructuring
- Experience in a regulated environment (banking, microfinance)
- Experience with Jira / Confluence
Why would it be cool to work with us?
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $200MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person